We’re Here to Help
Whether you need a hand with the app or have a question about Lake Genius, we’d love to hear from you. Reach out using the options below and our team will get back to you as quickly as possible.
Technical Support
Having trouble with the app? Need help with downloads, map access, account settings, or anything technical? Our support team is ready to help.
Include your device type (iPhone, iPad, Android) and a brief description of the issue so we can help you faster.
General Inquiries & Sales
Questions about Lake Genius, partnership opportunities, marina collaborations, or anything else? Drop us a line.
We aim to respond to all inquiries within one business day.
Before You Reach Out
Here are answers to a few common questions:
How do I cancel or manage my subscription?
How do I cancel or manage my subscription?
Subscriptions are managed through the Apple App Store or Google Play Store. Open your device’s app store settings to view, change, or cancel your subscription.
The app isn’t loading maps — what should I do?
The app isn’t loading maps — what should I do?
Make sure you’ve downloaded the offline maps for your lake before heading out. Check your connection and try restarting the app. If the issue continues, email support@lakegenius.com with your device type and a screenshot if possible.
Is Lake Genius available on Android?
Is Lake Genius available on Android?
Yes! Lake Genius is available on both iOS (Apple App Store) and Android (Google Play Store).
How do I request a new lake or feature?
How do I request a new lake or feature?
We love hearing from our users. Send your suggestions to info@lakegenius.com — your feedback directly shapes what we build next.
Know Before You Go
Download Lake Genius and see what’s under the water before your next trip. Your boat — and your wallet — will thank you.
Start your free trial · No credit card · $19.99/year for lakes covered by Lake Genius